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FAQs |
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HOW CAN I BECOME A MEMBER?
Visit one of our many offices fill out and provide the necessary documentations and we will issue you a user ID. Otherwise on our homepage, clock on become an agent and follow the necessary steps. You can also contact us on 0121 328 0305 or email us on: info@federalexchange.co.uk.
WHICH COUNTRIES/TOWNS/CITIES CAN I SEND MONEY TO?
You can send money to any place in Pakistan from the major cities to the remote locations.
WHAT REQUIREMENTS ARE NEEDED TO MAKE A TRANSACTION?
You need to register with us. We also require 2 forms of identification, 1 photographic and 1 recent utility bill for amounts up to £5000. For amounts over £5000 we require the above two identification documents as well as proof of the source of your income, for example payslips or bank statements.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept:
1: Cash. Payment can be made into anyone of our branches in person or you can deposit the said monies into our nominated bank account.
2: Cheques are also accepted, (the transaction will only take place after the funds have cleared).
WHICH BANKS CAN I DEPOSIT THE MONEY INTO?
Simply deposit your amount into one of our many bank accounts held at the Bank of Scotland (Now part of LLoyds Group) or Barclays.
WHAT IS THE LIMIT TO THE TRANSACTION I CAN SEND THROUGH FEDERAL EXCHANGE?
The transfer limit depends on the destination country and its regulations. Please contact one of our branches for further clarification.
HOW SOON WILL THE BENEFICIARY RECEIVE THEIR MONIES?
With cash payments, the benficiary should receive the money the next working day. With bank transfers, it normally takes 3-5 working days.
WHERE CAN THE BENEFICIARY RECEIVE THEIR FUNDS?
Through the nominated collection point by the remitter. Additionally the centre which processes the payment will call your beneficiary to inform them of the collection point.
WHAT DOCUMENTATION SHOULD THE BENEFICIARY USE TO RECEIVE THEIR MONIES?
The beneficiary requires their country of residence national ID card. (original and copy) and PIN number if it is collected from a bank.
WILL MY PERSONAL INFORMATION BE PROTECTED?
We guarantee 100% customer confidentiality.
IS MY MONEY SAFE?
YES! Your money is safe and secure and will be delivered with 100% assurance to the said destination.
HOW WILL I KNOW THE STATUS OF MY TRANSACTION?
You can phone one of our many branches to ask for an update of your transaction.
WHAT ARE THE CHARGES FOR THE SERVICES?
We have a set fee of £3.00 for any amount.
WILL I RECEIVE SOME SORT OF RECEIPT FOR MY TRANSACTION?
Yes you can print your transaction if carried online or you will receive a receipt if you visit our branch.
WHAT IS THE BEST TIME TO EXECUTE A TRANSACTION?
The best time for the transaction is before 5.00 pm BST.
WHAT IF MY TRANSACTION IS REFUSED?
Money laundering and other unlawful activities. Federal Exchange reserves the right at all times to refuse to process any currency orders or International Money Transfers at any stage, which it believes in its sole discretion, is connected in any manner to a drug money laundering, terrorist activity or other unlawful purpose.
We have a legal obligation to report to Customs and Excise any such suspicious transactions. The definition of a suspicious transaction is one that raises "an unconfirmed belief" or "a fleeting inkling".
I STILL HAVE ADDITIONAL QUESTIONS ABOUT THE SERVICE, WHOM SHOULD I CONTACT?
Please contact the following numbers to have your queries answered.
Managing Director
Mr.Jawed Ahmed
Tel: 0121 328 0305
Fax: 0121 328 7100
Mob: 07968984421
E-mail: jawed@federalexchange.co.uk |
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| Today's
Rate: PAK.Rs:358
Ind.Rs:105.50
Bangladesh: 155
UAE; 4.47 |
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